Terms of Use — «Ksu, help me», career consultant for job search in Europe

The Service Provider provides users with information and consulting services (hereinafter referred to as the “Services”). These Services may be delivered in various formats selected by the user and may include:

the opportunity to receive consulting services based on the tariffs (programmes) offered by the Service Provider. These services focus on providing guidance on professional development and skill enhancement and/or

temporary access to materials, including videos, texts, interactive elements, and other information resources focused on job search strategies (hereinafter referred to as the “Materials”).

The Services mentioned in paragraph 1.1.1 of these Terms are rendered in the form of providing the user with the opportunity to use a certain number of consultations within the timeframe and in the volume stipulated by the selected plan (programme).

Consultations are provided online using video conferencing or other communication platforms (e.g. Telegram chat or LinkedIn) agreed on by the parties.

The user is informed and consents to the Service Provider making video recordings of video conference sessions for the purpose of providing the Services.

To receive Services after payment, the user should contact the Service Provider via contacts indicated in the Section 10 of these Terms.

The user has the right to reschedule and/or cancel a scheduled consultation no later than 72 hours before it starts. In other cases, the consultation will be considered to have taken place.

The validity period of the package during which the user is granted the right to receive Services is 3 months from the date of payment. After this period, regardless of the number of consultations used, the Services will be considered rendered, and unsolicited consultations are not subject to return, exchange, or reschedule.

The Services mentioned in paragraph 1.1.2 of these Terms are rendered by providing limited-time access to the Materials.

The period for which access to the Materials is provided is specified in the interface. Services are paid for in full, regardless of the time of the user’s actual familiarization with the Materials.

The content and volume of the Materials are provided “as is”. The Service Provider does not guarantee their compliance with the user’s goals and expectations.

The functionality provided within the Website may be changed, supplemented, updated, and therefore their use is offered “as is”, that is, in the form and volume in which they are provided by the Service Provider at the time the user accesses the Website.

The price of the Services is displayed in the interface at the time of payment.

Payment is required as a 100% (one hundred percent) prepayment. Services must be paid in full unless otherwise agreed in writing.

You confirm and warrant that the information provided for your bank card is accurate. You also agree to adhere to the rules of international payment systems and the issuing bank’s requirements, including those related to cashless payments.

You acknowledge and accept that all actions performed within the Website, including cashless payments made, are considered to be made by you.

All payment transactions on the platform are processed by a third-party. The Service Provider is not liable for any failures, errors, delays, or refusals related to payments, as these are the responsibility of the payment companies.

The user may terminate this Agreement at any time by providing written 72 hours notice to the Service Provider. If the user terminates the Agreement, the following refund policy shall apply:

For the Services mentioned in paragraph 1.1.1

1. a.For Services paid in advance but not yet delivered, the Service Provider shall refund the user for the unused portion of the Services, calculated on a pro-rata basis.
2. b.No refunds shall be provided for the Services that have already been delivered or for missed consultation sessions without prior notice as outlined in paragraph 2.1.5 of these Terms.

For the Services mentioned in paragraph 1.1.2

1. c.No refunds shall be provided for the Services mentioned in paragraph 1.1.2 of these Terms as the user receives the Materials in its entirety and may use it in any manner upon payment within the stipulated period of time.

The Service Provider may terminate this Agreement at any time by providing written notice to the user if:

1. a.the user fails to comply with the terms of this Agreement.
2. b.the Service Provider determines that continuing the Services is not in the best interest of either party.

In such cases, the Service Provider shall refund the user for any prepaid Services not yet delivered, calculated on a pro-rata basis.

This Agreement shall terminate automatically upon the completion of the Services, unless extended by mutual agreement.

The user acknowledges that the final receipt of the refunded amount may depend on the policies and processing times of the user’s bank or payment service provider. The Service Provider shall not be liable for any delays caused by such third-party institutions.

The Service Provider commits to making all reasonable efforts to deliver Services effectively but assumes no responsibility and will not compensate the user for any losses resulting from the inability to use the Services due to technological malfunctions in the communication channels through which access to the Services is provided. This includes, but is not limited to, the user’s loss of Internet access for any reason, errors, failures, interruptions in operation or data transmission, communication line defects, and other technical issues. The Service Provider is also not liable for the user’s loss of access to their profile on any communication platform, including cases related to unauthorized use, or for any occurrences of force majeure.

The Service Provider is not liable for any losses that did not arise from its own fault, including those resulting from the user’s violation of these Terms or applicable laws.

In no event shall the Service Provider be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of income, profits, business opportunities, or data, even if the Service Provider has been advised of the possibility of such damages.

The Service Provider does not guarantee that the Services will meet the user’s goals and expectations.

Users acknowledge and agree that the Service Provider does not guarantee any specific results or outcomes from the Services provided under these Terms. Career coaching is a collaborative process, and the effectiveness of the Services depends on the user’s active participation, commitment, and effort.

While the Service Provider will use reasonable skill, care, and diligence in delivering the Services, user understands that decisions made and actions taken based on the advice or guidance provided are solely the user’s responsibility. The Service Provider shall not be held liable for the user’s career decisions, outcomes, or any consequences arising from the use of the Services.

The Service Provider is not responsible for the transfer or receipt of the user’s funds when paying for the Services. The security, confidentiality, and other conditions associated with the use of chosen payment methods are governed by agreements between the user and the respective payment entity.

The Service Provider may, at their discretion, utilize third-party platforms, tools, or materials (hereinafter referred to as “Third-Party Services”) to deliver or supplement the Services under these Terms. This may include, but is not limited to, video conferencing platforms, file-sharing services, web hosting service and other online tools. The user acknowledges and agrees that:

The Service Provider does not own, control, or have responsibility for the operation, availability, or functionality of any Third-Party Services.

The Service Provider shall not be liable for any technical issues, interruptions, errors, or other problems arising from the use of Third-Party Services, including but not limited to service outages, data breaches, or loss of data.

The user is responsible for ensuring they have the necessary technology, access, and understanding to use any Third-Party Services required for the delivery of the Services.

The Service Provider will make reasonable efforts to select reliable Third-Party Services and provide guidance on their use. However, the user uses such Third-Party Services at their own risk and agrees to comply with the terms and conditions of those Third-Party Services.

All exclusive rights to the Website, and all content available on the Website — including but not limited to texts, interface graphics, images, video and audio materials, design elements, databases, and source code (hereinafter referred to as the “Content”) — as well as the brand name, trademarks, logos, and other distinctive signs, belong solely to the Service Provider.

Users are not permitted to copy, distribute, modify, transfer, use, or otherwise reproduce the Content or any part thereof without prior written consent from the Service Provider.

Consultations are strictly confidential and no information or personal data can be disclosed without the user’s written consent to any third party and at any time.

The functionality of the Website may be changed, supplemented or terminated at any time without prior notice to users.

Some functions of the Service are available only with an Internet connection, access to which you provide independently and at your own expense.

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. All disputes must be submitted to the court in accordance with the territorial jurisdiction at the location of the Service Provider, unless otherwise provided by law.

We update the Terms of Use as necessary. We recommend that you visit the page where they are posted from time to time.

By continuing to use the Website after changes to the Terms have been made, you confirm your acceptance of the updated Terms.

The provisions of these Terms apply to all users of the Website.