This Privacy Policy tells you what to expect us to do with your personal data when you access our website ksuhelp.me and Notion pages, when we provide you the information and consulting services under our Terms of Use, or when you interact with us in connection with those services.
1.Who we are and how to contact us
We are Digital Mentors, LDA, registered under the laws of the Portuguese Republic with NIPS 518990249.
If you would like to contact us about this Privacy Policy, please send an email to ksu@ksuhelp.me.
2.What information about you we collect, use, and why
We process your personal data for the following purposes:
| Purpose | Personal data | Lawful basis |
|---|---|---|
| To process your engagement request and inform you about our services and plans |
|
Contract We have to collect this data to enter into a contract with you or provide services in response to your request. |
| To provide you with services under our Terms of Use and respond to service-related queries |
|
Contract We have to collect and use these data to deliver our services under our Terms of Use. |
| To enhance your experience when using our website and services |
|
Consent We use cookies based on your consent (provided via our cookie banner). More details are provided below. |
| To ensure the stable operation and security of our website |
|
Legitimate Interests We process this data to maintain the stable operation and security of our website. |
| To comply with legal obligations (e.g., accounting, tax reporting) |
|
Legal obligation We have to store these data to meet our obligations under the laws of the Portuguese Republic. |
| To provide you with access to our courses and guides |
|
Contract We have to collect and use this data to provide you with access to our courses and guides. |
| To record our consultations at your request for future reference |
|
Consent We only record our consultations if you explicitly request it. |
| To post your redacted reviews and case information on our website, Notion pages, and social media (e.g., Telegram channels) |
|
Consent We only post your reviews and case results with your explicit consent, and we always remove your name, avatar or photo, and any other sensitive identifiers. |
3.Where we get your personal data from
We collect your personal data from the following sources:
- directly from you when you interact with us (e.g., when you provide contact or payment details, fill out forms, send emails, or participate in consultations);
- automatically from your device (e.g., via cookies and similar technologies) when you visit our website (see below for details); and
- from third-party services (e.g., payment processors or social media platforms), when you choose to link or share information with us through those services.
4.How long we keep your personal data
We will retain your personal data only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. Specifically, we will stop processing or storing your data when:
- the purpose of the processing is fulfilled;
- the Terms of Use agreement with you ends (unless we must keep the data longer under applicable law);
- you withdraw your consent (if consent is the only lawful basis for processing), unless another lawful basis continues to apply; or
- all mandatory legal retention periods expire.
If we have to retain your data for a longer period to comply with legal obligations, protect our legitimate interests, or meet other lawful bases, we will do so in accordance with relevant laws and regulations.
5.Who we share your personal data with
We share your personal data with third parties when necessary for the purposes described in this Privacy Policy, including:
- outsourced team members (e.g., personal assistant);
- payment service providers to process your transactions;
- cloud infrastructure providers for database storage;
- legal or regulatory authorities (e.g., to comply with legal obligations, responding to lawful requests, etc.);
- professional advisors (lawyers, auditors, accountants) for legal, business, or compliance matters;
- web analytics providers to enhance your experience when using our website.
We ensure that any cross-border data transfers comply with applicable legal requirements, including appropriate safeguards for the protection of your personal data.
6.Cookies
What are cookies
Cookies are small text files that our website sends to your device’s browser when you visit. They are commonly used to make websites function properly, enhance efficiency, and provide information to the website owner.
How we use cookies
We use cookies to:
- ensure the efficient and secure operation of our website;
- improve your user experience.
Types of cookies we use
| Category | Description |
|---|---|
| Technical cookies | Necessary for the proper functioning of our website. |
| Statistical cookies | These cookies collect data on how often users visit and interact with our website. |
How to clear cookies
You can delete cookies stored on your device at any time. Below are links to browser-specific instructions:
You can also adjust your browser settings to block cookies. However, please note that disabling certain cookies may affect your ability to use all features of our website.
7.Your rights
You have the following data protection rights:
1.Right of Access
You may request information about whether and how we process your personal data, as well as obtain a copy of the personal data we hold about you.
2.Right to Rectification
You may request correction of any inaccurate personal data or ask us to complete any incomplete data.
3.Right to Withdraw Consent
Where we rely on your consent for processing, you may withdraw it at any time. Please note that withdrawing consent does not affect the lawfulness of any processing performed before the withdrawal.
4.Right to Erasure
You may request the erasure of your personal data:
- The data is no longer necessary for the purposes for which it was collected or processed,
- There are no legitimate reasons to continue the processing, or
- The data has been processed unlawfully, and erasure is required to comply with applicable laws.
5.Right to Object
You may object to processing of your personal data where it is based on our legitimate interests, especially if you believe it affects your rights or freedoms.
6.Right to Restrict Processing
You may request that we restrict or stop processing if:
- You dispute the accuracy of your personal data (for a period enabling us to verify its accuracy),
- You believe the processing is not in line with the agreed-upon purposes,
- The processing is for direct marketing purposes (including related profiling),
- The processing is for statistical purposes, or
- You believe the processing violates applicable law.
7.Right to Data Portability
If we process your personal data based on your consent or because it is necessary to perform a contract with you, and the processing is carried out by automated means, you may receive the personal data you provided to us in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller, where technically feasible.
8.Right to Object to Automated Decisions
You may object to decisions based solely on automated processing, including profiling, particularly if those decisions have a legal effect on or otherwise significantly affect you. Please note that we neither use automated decision-making nor your personal data to automatically assess aspects of your personality (automated profiling).
How to exercise your rights?
To exercise any of these rights, please contact us using the details provided at the top of this Privacy Policy.